General terms and conditions
I. General Terms of Contract
These general terms of contract apply to all contracts entered into between one or more guests and the Hotel Global Inn, Kleiststrasse 46, 38440 Wolfsburg, Germany, which is the property of Volkswagen Immobilien GmbH, Poststrasse 28, 38440 Wolfsburg, Germany. Application of the terms and conditions of business is contingent neither on the number of rooms reserved or the period of occupation nor on whether a booking is undertaken by only one (natural or legal) person/entity or by several such persons/entities. These terms and conditions are the basis for all hotel or guest admission contracts closed with Global Inn.
The contract for accommodation dictates an obligation on the part of the guest/guests to pay the agreed-to prices for accommodation and additional services (e.g. use of the telephone), in return for which Global Inn shall render the contractually agreed-to performance (most notably provision of the hotel rooms) in accordance with these general terms of contract.
The charges levied on the rooms provided shall be calculated per night of accommodation and per guest. At the end of the period of use of the room, the respective guest shall be obliged to settle his/her bill by way of cash payment. Credit cards are an accepted form of payment.
The guest shall bear liability for any objects he/she loses in commonly used rooms of the premises, including the bar and restaurant rooms, provided Global Inn is not found to be responsible for acts of intent or gross negligence. Commonly used rooms are understood to be all facilities which do not constitute the room rented specifically by the guest. Such facilities include seminar rooms, unless the users thereof are guests who make use of overnight accommodation. In the event that a guest should leave valuables in his/her room and these valuables should be lost ? through no fault of the guest ?, the following shall apply: Global Inn shall accept liability in accordance with Section 702 of the German Civil Code to an amount no higher than the equivalent of 100 times the price of accommodation for one day, with the minimum and maximum amounts constituting EUR 500,00 and EUR 3,000.00, respectively. Where any objects with a value in excess of EUR 50.00 are concerned, which objects are not vital in the sense that the guest requires them for the conduct of his/her life, the guest shall be obliged to deposit them in the safe for valuables located in the reception area, in which event a separate safe-keeping contract shall be entered into between the hotel and the guest in accordance with Section 701, Para. 2, Item 1 of the German Civil Code. Such a contract of safe-keeping between Global Inn and the guest shall not be considered closed by the fact alone that the guest keeps valuables (see above) in his/her hotel room. The liability assumed by Global Inn shall furthermore be restricted to cases of negligence or gross negligence.
The guest shall be obliged to observe the Global Inn house regulations. Most specifically, he/she shall conduct himself/herself in a manner which does not interfere with hotel operations and which especially does not disturb other guests. To the extent that the guest should violate this rule, Global Inn may terminate the guest’s accommodation contract without notice and with immediate effect. In the event of serious violations, it shall not be necessary to forward a written warning in advance of termination. Termination without notice shall also be justified in the event that the guest, despite a reminder having been issued, should fail to settle the amount outstanding on his/her account with Global Inn. Neither party to the contract shall have the right to regular termination of the agreement prior to the end of the contract period.
The applicable house regulations shall likewise cover the understanding that all installations and furnishings provided as well as the rented hotel room itself be handled with care and that damage be avoided. It is prohibited in principle to cook and prepare food in the room.
In the event that Global Inn should have justifiably terminated without notice the contract with the guest in accordance with the above, the guest shall be obliged to replace any damage incurred for Global Inn. This applies most notably in the event of destruction or theft or if a room should be vacated in a state in which it cannot be rented out to other guests.
The guest shall be entitled in principle to cancel a room reservation. In the event that the guest should not, however, adhere to the deadlines specified for such cancellations (see details below), Global Inn shall have the right to bill the guest for 80% of the agreed-to charge. The guest shall have the right to furnish proof to Global Inn that his/her cancellation outside of the specified deadline is of little or no detriment to Global Inn.
The same shall apply for so-called optional reservations. The option data shall be binding for both contract parties. Should the guest not make use in due time of the option granted to him/her, Global Inn shall have the right to reallocate the rented rooms or seminar rooms once the option deadline has expired.
On the day of departure, the guest shall vacate the room by no later than 12 midday. In the event that the room should not be vacated on time and Global Inn should therefore be prevented from renting out the room anew, the guest shall be charged 80% of the price per day (see Item 8, above). The guest shall have the right to furnish proof to Global Inn that such late vacation of the room is of no or of little detriment to Global Inn.
The guest shall be obliged to occupy the room he/she has reserved by 7pm on the day of his/her arrival. If this should not transpire and unless otherwise agreed to in writing, Global Inn shall reserve the right to reallocate the room. This applies likewise for reservations extending over a period of more than one day. In such event, the guest shall not be entitled to claim for damages. This regulation shall apply only to those reservations for which Global Inn has not issued previous written guarantee.
Should the guest remain in his/her room after expiration of the accommodation contract, this shall not be grounds for an implied extension of the rental relationship as outlined by Section 568 of the German Civil Code. Global Inn herewith expressly furnishes its objection to such extension. In the event that the guest should wish to extend his/her reservation beyond the initially agreed-to day of departure, a new accommodation contract must be entered into with Global Inn.
In the event that the individual/entity who made the reservation is not the individual who will occupy the reserved room, the former alone shall be liable for the rendering of payment of the agreed-to charge and will furthermore be liable severally and jointly with the guest for all obligations arising out of this contract (e.g. damages for loss or destruction).
Only the guest for whom the room is reserved may use it. Third parties may not use or co-use the room without the express consent of Global Inn. An exception granted shall be revocable at any time. Any violation of this rule may result in Global Inn terminating the contract without notice. Pets may also only be accommodated in the rooms upon express consent by Global Inn.
A reservation entered into between the guest and Global Inn shall only become bindingly effective upon written confirmation issued by the hotel and written reply confirmation by the guest. Reply confirmation by the guest shall likewise imply acknowledgement of the application of the General Terms and Conditions of Business previously made available by Global Inn. Reservations shall only be binding for Global Inn if the guest occupies the room by no later than 12 midnight on the day of arrival. In all other events, the regulation outlined in Item I.10, above, shall apply, with the exception of the first sentence thereof.
II. Terms for Room Reservation
The following terms shall supplement the General Terms and Conditions of Business in the context outlined above, and shall apply specifically for room reservations.
In the event that one or more rooms are reserved for a longer period of time (3 weeks or longer), Global Inn shall be entitled to request a security deposit from the guest. The amount of security deposit may not exceed the agreed-to charge for 3 weeks’ accommodation.
Should the contract cover a period exceeding 6 months, Global Inn shall have the right to adapt its prices in accordance with any relevant changes generally introduced to Global Inn prices.
The same shall apply in the event that the period between the time of reservation and the commencement of occupation of the room should exceed half a year, in which case Global Inn will likewise have the right to pass general internal price rises on to the guest and shall thus be released from the prices which originally applied.
The following cancellation deadlines shall apply in the context outlined above:
1 day prior to the scheduled occupation of 1 room;
1 week prior to the scheduled occupation of up to 10 rooms;
2 weeks prior to the scheduled occupation of up to 20 rooms;
3 weeks prior to the scheduled occupation of up to 30 rooms;
4 weeks prior to the scheduled occupation of up to 40 rooms;
6 weeks prior to the scheduled occupation of more than 40 rooms.
The guest shall retain the right to furnish proof to Global Inn that his/her cancellation is of no or little detriment to Global Inn.
In the event that one or several guests from a party for which a reservation was made covering multiple rooms (group booking) should provide grounds for termination of contract without notice, the contract shall, however, be upheld for the remaining members of that party. The individual/entity who made the reservation shall be liable for any damages incurred to Global Inn.
III. Separate Provisions for Long-Term or Boarding Contracts
The following provisions are a supplement or modification to our General Terms and Conditions of Business as outlined in Items I and Ziff. II, above.
In deviation to Item II. 3, above, the following cancellation deadlines shall apply for long-term or boarding contracts
14 days prior to a scheduled accommodation period of 3 months;
30 days prior to a scheduled accommodation period of 6 months;
90 days prior to a scheduled accommodation period in excess of 6 months.
In the event of non-compliance with these cancellation deadlines, Global Inn shall be entitled to bill the guest or the individual/entity who made the reservation for 80% of the agreed-to charge. The guest or the individual/entity who made the reservation shall have the right to furnish proof to Global Inn that his/her cancellation outside of the specified deadline is of little or no detriment to Global Inn.
In the case of long-term or boarding contracts, the guest or the individual/entity who made the reservation shall not be entitled to demand that Global Inn issue weekly billing of performance.
Within the context of the aforementioned contracts, the guest may close ? separate agreements with Global Inn, by way of contract yet to be entered ?, covering special services such as daily cleaning, additional linen changes, etc. Global Inn staff shall inform the guest or the individual/entity who made the reservation of the prices for such services.
The monthly charges specified in the contract and covering the first month of occupation shall be payable upon initial arrival. In the event of a longer term of contract, monthly costs shall be payable to Global Inn by the 3rd working day of each respective month.
IV. Separate Provisions for Seminars and Seminar Rooms
This regulation applies specifically to bookings for seminar rooms and supplements the general terms of contract outlined in Items I and II, above.
The following cancellation deadlines shall apply:
2 days per room prior to scheduled commencement of rental period; for each additionally rented room, this deadline shall be extended by 2 extra days.
Should the guest or the individual/entity who made the reservation not comply with the cancellation deadlines, Global Inn shall have the right to bill 80% of the rental price. The guest or the individual/entity who made the reservation shall have the right to furnish proof to Global Inn that his/her cancellation outside of the specified deadline is of little or no detriment to Global Inn.
The guest shall be obliged to inform Global Inn at least 1 week in advance of the scheduled commencement of a seminar about the number of expected participants. In the event that the rented room should be occupied by participants numbering more than 10% beyond capacity, Global Inn shall be entitled to terminate the contract without notice or to withdraw from contract, with the guest bearing liability for any damages resulting thereof.
Should Global Inn, upon the express request of the guest, order from an external provider additional equipment for use in the seminar room, the guest shall be obliged, even in the case of cancellation in compliance with specified deadlines, to compensate Global Inn for its expenditures, proof of which it must furnish.
Global Inn shall bear no liability for objects brought to the seminar by the guest or by the participants of the seminar, unless the staff employed there is found to be responsible for acts of intent or gross negligence. If a seminar participant should also be an overnight guest at Global Inn, this regulation shall not apply. In such a case, the provisions outlined in Item I. 4, above, shall apply.
A contract for catering for the seminar shall not be closed with Global Inn. Global Inn shall act as an intermediate to the provider of such service. Should, for whatever reason, the goods ordered by Global Inn on behalf of the guest not be accepted by the guest (e.g. on the grounds of cancellation), the provider thereof shall address its claim for damages directly to the guest. This regulation shall apply likewise in the opposite case, i.e. in the case that ordered catering for the seminar should not be provided or should not be provided as requested. In this event, the guest shall have the right to contact the catering provider directly.